Refund policy

30-day returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in resaleable condition and in its original packaging, with proof of purchase. Start every return by emailing hello@pawden.store with your order number — we'll confirm whether your return qualifies and send you the return address and instructions. Items sent back without contacting us first can't be processed.

Return postage for change-of-mind returns is the customer's responsibility. Once we receive and inspect the item, we refund the price you paid (excluding the original shipping) to your original payment method within 5–10 business days.

Faulty, damaged, or wrong items — always on us

If your order arrives damaged, faulty, or isn't what you ordered, we put it right at no cost to you: a replacement or a full refund including shipping. Email hello@pawden.store with a photo within 30 days of delivery — in most of these cases you won't need to send anything back.

Items we can't take back

For hygiene reasons we can't accept returns of used items unless they're faulty. Sale items and gift cards are non-refundable.

Your UK statutory rights (14-day cancellation)

If you're a UK consumer, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of receiving your order, for any reason. Tell us within that window; the goods must be returned unused and in their original condition, and return postage is your responsibility unless the item is faulty. This sits alongside your rights under the Consumer Rights Act 2015 and does not limit them.

How to start

Email hello@pawden.store with your order number (and, for a fault, a photo). We reply within 1–2 business days.

Pawden is a trading name of Marathon 360 Ltd, registered in the United Kingdom (company no. 16710005).